I paid $1500 for a platinum wedding band, waited a few hours for it to be sized, and picked it up. Awhile later I noticed that it slid off my finger a lot, so I took it back in to see what size it actually was. It turns out that the ring was sized almost a half size bigger than I had asked, so it needed to be resized again. I purchased the extended service plan (ESP) on the ring, so I just assumed it would cover anything that needed done in the future. Even though they have a lab in store (which is the whole reason I chose them in the first place), they said they had to order a whole new ring for some reason, and that they were going to *do me the favor* of transferring over my ESP to the new ring so that I didn't have to purchase a new plan for the new ring. I'm not sure why this is doing me such a huge favor, being as how I'd never used the plan before, it wasn't my decision to order an entire new ring, nor was it explained to me why the ring had to be replaced with a new one until after I was called to pick up the ring. Cut to weeks later, the ring is finished and I asked them (twice) if the ring was the same weight as the one I was exchanging it for. Yes, yes, both times I was told it would be the same weight. I come home, weigh it, and of course it is not the same weight. The ring went from .25oz to .2oz, which matters to me because it's platinum, and I paid so much for it. I called the store, but was told that if you have smaller fingers, you will in fact be paying more for less platinum than you would if you had big fingers. You get more platinum if you are a bigger person, but you will pay the same regardless. They also clarified that I will have to purchase a new service plan every single time I want something done to the ring because their policy changed in the short, short time since I bought the plan. At some point, the manager just stopped speaking to me, so I had no choice but to say "thanks" and hang up. Now my service plan means nothing, essentially. There's no reason for me to be in business with this place, I will return the ring tomorrow and go searching for a jeweler who can offer a ring honestly, and hold up their end of any service plans that I may purchase. Huge waste of my time and money.
We did not make any changes and it took them 10 weeks
I just moved to the area and tried this place out for a gift for my girlfriend and had a really great experience. As soon as I came in they greeted me, offered me water and listened to what I was looking for. The agent was extremely patient and clearly told me all the prices to the Pandora necklace, she even offered to wrap it. I came back 3 weeks after because we wanted to exchange it for a bracelet and they were extremely helpful on making sure we were satisfied.
Best service I ever had I'm so happy
Could not be more grateful. I bought a ring from a different jeweler on the east coast and was having sizing issues. My ring had a unique design that made traditional sizing be incorrect. Since I couldn't go to the east coast just to get my ring sized I was stuck in a bind. They could not have cared less it was from a different retailer and spent the time to help me figure out what size I am and why my specific ring design made me a different size in that specific ring. They even had one of their jewelers come out and help recommend what size I should get. I'm only mad I didn't get their names so I could make sure their managers knew how thoughtful and helpful they were for me. Couldn't recommend them more!
My boyfriend and I did the design a ring mite about a 10-12 week process and could be longer if you change your mind or do not like the wax molding
Designing the ring was an amazing experience and it really made the experience that more special
Everyone was very friendly and helpful!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Hillsboro, Oregon. Jared The Galleria Of Jewelry is located at 19200 NW Cornell Rd, Hillsboro, OR 97124, USA.
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