I needed a small trailer to move a washer and dryer. I reserved it online. Since I used U-Haul when I moved last March, they already had my information, so I was in and out in about 15 minutes. Jose expedited the transaction so it was easy. Gotta love that kind of customer service.
We reserved our 26ft. truck 2 days before we rented. The morning we went to pick it up there was a line out the door. Reserving ours ahead of time didn't mean we would get it any sooner than anyone else which defeats the purpose of word "reservation".
The people at the service desk we're quite helpful and cordial. However, the quote I got over the phone for installing the trailer hitch and other items was about $400. Once I got there the quote changed to about $900. The person who gave me the quote over the phone really had no business figuring these things out because she had no idea whatsoever what the price really was.
If I could give zero Stars I would. The new onsite manager Tyler is extremely rude unhelpful and disrespectful. I have never been treated so poorly by someone in management in a customer service role. I pay for 24-hour access on multiple occasions I got blocked into the storage facility buy trucks that were returned after hours. On one occasion customer service could not reach the manager so I had to sleep in my storage unit on another occasion I had to wait 2 hours until the store opened on the third occasion the manager was actually able to come on site and move the trucks so that I could get mine out of the lot. They most recent occasion the manager acted completely put out and refused to come in to move the trucks so that I can get my truck out. He expected me to leave my truck there overnight I've got kids at home I need my vehicle for my job. Because of all of this I had asked for some type of compensation for the inconvenience I've worked in customer service generally you try and keep your customers happy. I was told by him that he's not interested in coming and seeing me for my inconvenience and that if it's going to be such a problem that he's considering taking away my 24-hour access. I work nights I pay for 24-hour access for a reason that's why I went with U-Haul to begin with. If it weren't for the fact that I would have to put out money to move my storage unit to a new facility I would have already done that by now. I had to file a complaint to be escalated to his manager to get some sort of resolution.
We made a reservation for a covered trailer and when we went to pick it up they told us the other person that had rented the trailer had not returned it yet. Then they told us we could go pick one up in Sherwood. We had an appointment to pick up some furniture we had purchased and had no time to make the trip to Sherwood nor should we have to. No apologies from the man that helped us. No phone call ahead of time so we didn’t waste our time going to pick up a trailer that wasn’t there. We will never go to this Uhaul center again. Terrible customer service.
Furthermore the truck we rented hadn't been returned so they asked us to wait (another) hour. After that hour it still hadn't arrived so they asked us to go to a different location to get one that size. They ended up giving us the biggest one they had and comped some of the cost and threw in a moving dolly. They also gave us 2 days for the price of one and gave us an additional 15miles. We ended up only needing the truck for 6 hours. It was nice being able to drop the truck off in the new city we moved to. While the beginning of our experience was inconvenient and chaotic they sure made up for it with all the freebies and extras. The staff was nice and friendly.
U Haul Moving Storage Of Hillsboro is a US Moving Company based in Hillsboro, Oregon. U Haul Moving Storage Of Hillsboro is located at 2380 NE Cornell Rd, Hillsboro, OR 97123, USA.
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